Can I change my order after it has been placed?
You can make changes to your order after it has been placed, but it depends on the stage of production. If the production has not started, you can easily make changes to your order. However, if the production has already started, changes may not be possible. It’s best to contact our customer service team as soon as possible to discuss any changes to your order.
Can I get a sample before placing an order?
Yes, we offer samples for a small fee to help you choose the right fabric and color for your custom ottoman. Contact us for more information on how to request a sample.
What is your return policy if I am not satisfied with my order?
As all of our products are customized and made-to-order, we have a strict policy that does not allow for returns or refunds unless there is a defect or error on our part.
We understand that each order is unique and that it is important for our clients to be satisfied with their purchase. Therefore, we take great care to ensure that every order is produced according to the specifications and requirements of our clients.
In the unlikely event that there is a defect or error with your order, please contact us immediately and we will work with you to resolve the issue as quickly as possible. We stand behind our products and are committed to providing our clients with the highest level of satisfaction.
